Away fans

Please note that fans visiting the Gtech should expect a robust searching process as part of our efforts to ensure a safe environment for all supporters. This will include searches of bags and other personal items carried by supporters. Privacy can be requested when searching personal items - please speak to a member of staff who can help.

Brentford strongly recommends that fans do not bring bags with them to the stadium.

Bags that exceed the permitted dimensions of 34 cm (H) x 24 cm (W) x 11 cm (D) will not be permitted into the stadium, including suitcases. These dimensions are slightly larger than the height and width of an A4 sheet of paper.

Please note that bags cannot be folded to meet the size limit. Stewards will have apparatus to measure bag sizes.

Exemptions to the bag policy are available to fans with medical and accessibility requirements. We can also allow exemptions for parents of small children who need provisions such as nappies and bottles with them inside the stadium.

If you need an exemption, you should request one as soon as possible by contacting [email protected] and providing evidence and information as to why you need a larger bag.

Bag storage will be available at the Bees Superstore

Fans with oversized bags that are not permitted into the stadium will be directed to the bag storage facility at the Bees Superstore where they can securely store their bag or suitcase. Prams and buggies can also be stored here.

Bag storage is only available at the Bees Superstore, located next to the A4/M4, identified in the map below. Storage is not available at the Hive Superstore, our more recently opened store located next to Kew Bridge station.

Storage will open two hours before kick-off unless stated otherwise ahead of the fixture. Fans must collect their bag by the time listed on their storage ticket otherwise their bag will be locked in storage until it can be collected the following day.

Bag storage will be free for the pre-season friendly against Eintracht Frankfurt and opening three home Premier League fixtures of the season (Tottenham Hotspur, Sunderland, and Chelsea) while supporters adapt to the new policy.

From the game against Liverpool on 17 October onwards, bag storage will cost £5 per item for most bags and £10 per item for the largest bags and suitcases.

Any profits from the bag storage will be donated to Brentford FC Community Sports Trust.

Gtech Community Stadium 

Lionel Road South 

Brentford 

TW8 0RU 

The best way to navigate to the stadium is by using what3words, a precise location tool that has given a separate three word location to every three square metres on the planet! 

Click on the link to be taken to the what3words location map or input these 3 words into the free what3words app to navigate directly to your destination. What3words links with popular travel apps like Citymapper, Google Maps, Bing Maps to take you directly to the three metre square location. 

Box Office: ///match.topped.with

Visiting supporters will be located in the East Stand (blocks N120, E117, E116, E218, E217, E216). Turnstiles open 90 minutes prior to kick-off. Fans are advised to take their seats in plenty of time to ensure they do not miss any of the match. Turnstile entrances for away supporters are H, G and F. For any Accessibility queries, including more information on ambulant seating, please contact [email protected].

If you require ticketing assistance in advance of the day of the game, please contact your own club’s Ticket Office for assistance. If you have any ticketing queries on the day of the game prior to entering the stadium, please visit the Box Office at Gtech Community Stadium.

Any other matchday ticketing queries should be directed to our matchday stewards who will be located near to the turnstile entrances.

All official away coaches must park on Capital Interchange Way, TW8 0EX which is adjacent to the away end turnstiles. If you have an accessible coach travelling or require any additional information, all contact should be directed to the Supporter Liaison Officer at [email protected].

There are eight stations located within a 20-minute walking radius of the stadium, so if you are planning to travel either by train or tube to the stadium, do please consider all of these and whether you can incorporate a healthy walk into your journey to the stadium. 

For any supporters that require step-free public transport options, please contact us at [email protected] so that we can discuss and agree the best option for you. 

The nearest station, Kew Bridge, has one South Western Railway train every 15 minutes on matchday Saturdays (and up to four trains per hour on Sundays), with trains every 15 minutes on weekdays (up to 10pm, then every 30 minutes until the last train). Trains to the stadium from central London are from Waterloo station. Please note that Kew Bridge station is not step-free.

Brentford station is the nearest step-free station. Chiswick station is also less than 30 minutes’ walk from the stadium on the same line.

Gunnersbury station is the nearest station offering both the District line underground and London Overground connections. Fans should note that during busy times, there may be a long wait to access Gunnersbury station as it has a small platform and access will have to be restricted when there isn’t space to join the platform safely.

Other stations that fans should consider include: 

Kew Gardens – District line and London Overground 

Chiswick Park – District line 

South Acton – London Overground 

Acton Town – District and Piccadilly lines 

South Ealing – Piccadilly line 

There are also a number of bus routes that serve the stadium including the 237, 267, 65, H91 and the 391 bus routes:

Fans are advised to check for the latest information about bus routes at tfl.gov.uk or via other travel management apps.

If you are not able to travel by public transport, fans can make use of matchday car parking.

Ultra Low Emission Zone (ULEZ) has now expanded across all London boroughs. You can check the roads that are inside the ULEZ zone and whether your vehicle meets the emission standards here. (Vehicles that don't meet emission standards will be charged £12.50 per day to drive inside the expanded ULEZ area and fines are charged for those that do not pay this tariff).

You should be aware that Controlled Parking Zones will be in operation in residential streets near the stadium so you should not plan to park on nearby streets. Please do consider our local neighbours and avoid parking in residential streets.

Our car parking partner JustPark is operating a number of matchday car parks on our behalf. These must be pre-booked and are available to book via the website below.

Book your parking online

Blue badge parking

We have an allocation of blue badge parking spaces available to away supporters which are located very near to the away entrance on Capital Interchange Way. The blue badge parking spaces are sold on a first come first serve basis.

You can book a blue badge parking space subject to availability by contacting [email protected]

Blue badge parking spaces are also available at Our Lady & St John's RC Primary School where we have a mini-bus shuttle* for those that need it. Our car parking partner JustPark operates this car park on our behalf. These spaces must be pre-booked and are available to book via the website below.

The shuttle will run every 30 minutes up until kick-off. If you require a shuttle timetable or more information, please contact [email protected]. The mini-bus shuttle will drop blue badge holders from Our Lady & St John’s RC Primary School to the Bees Superstore.

If you require a wheelchair pick up when departing from the shuttle bus at the Bees Superstore, please email [email protected] detailing your expected arrival time.

*Please note the mini-bus shuttle can only transport foldable wheelchairs and there are a few steps to negotiate to access the shuttle bus.

There is no re-admittance to the stadium if you leave prior to the end of the match. Smoking or the use of e-cigarettes is not permitted anywhere across the stadium campus.

There are a number of food and drink kiosks available around the stadium, with a wide range of options on offer (including vegetarian and vegan options) as well as both alcoholic* and soft drinks. All food counters have been designed at a height to make them fully accessible for fans in wheelchairs.

Early Bird offers are available in general admission areas from when the stadium opens for 30 minutes (and in the Dugout and Premium lounges up to an hour and a half before kick-off). Draught beer is available for £4 and soft drinks are £1.75 during the Early Bird window and all pies and sausage rolls are just £4.

After the Early Bird offers end, there are some 'bundle' offers available at each kiosk including a pint of Grolsch and a sausage roll (or vegan pie) for £8.95 at Four Corners kiosks or confectionery and a soft drink at the Griffin Kitchen kiosks.

*Please note that alcohol is typically served in away areas but if we receive guidance that a fixture is high risk, we reserve the right not to serve alcohol for visiting supporters. 

Contactless

The stadium is fully cashless which delivers the following benefits: Increased speed of service and shorter queue times A wide range of payment options including bank cards and mobile and wearable payment options Improved hygiene – staff won’t be handling cash All major contactless debit and credit cards will be accepted. Mobile and wearable payment options including Apple Pay and Google Pay are also supported. If you have any questions on how the cashless stadium will work, please email us at [email protected]

As a Club we are committed to ensuring a welcoming and inclusive environment for all of our supporters, as outlined in our Diversity & Inclusion Policy which is part of our BeeTogether campaign.

If you witness or experience any behaviour in the stadium which you believe breaches our Diversity & Inclusion Policy or falls below the standard of behaviour that you would expect, we encourage you to report it as soon as possible.

Please report what you see or experience to any of our matchday stewards, or text “BFC followed by your message” to 62277 and our Operations team will be notified. 

Alternatively, you can email [email protected] at any time. 

Pubs around the stadium generally welcome both home and away fans. If any changes are made ahead of the matchday, the visiting Club will be notified.

The Pilot or The Gunnersbury are recommended for fans travelling from Gunnersbury. The Express Tavern, One Over the Ait, The Bell & Crown, The Steam Packet and City Barge are the closest pubs to the stadium. The Rose and Crown, The Greyhound, The Coach & Horses and The Botanist are the closest to Kew Green and typically all welcome away fans. Please use the following link to see the pubs in the area here.

On arrival, you will find a passenger lift that provides access from Thomas Layton Way down to ground level, where the turnstiles are located. Turnstile G is the designated accessible entrance and on the concourse you will have access to a large passenger lift serving the elevated accessible seating areas.

Headsets and transmitters are available where required and should be booked in advance by emailing us at [email protected]

We welcome assistance dogs at the stadium. Please inform us in advance at [email protected].

All food and drink counters around the stadium have been lowered for easier wheelchair access. 

There are plenty of high-quality toilet facilities located throughout the stadium, including an ambulant accessible toilet with additional space in each toilet block, as well as separate accessible toilets, all of which are clearly signposted. Within the away end, there are also three accessible toilets available, with one located on the lower concourse and two on the upper concourse. Each accessible toilet is clearly signposted and fitted with a RADAR lock. Supervising stewards carry RADAR keys in case a supporter with access requirements does not have their own.

There are First Aid locations clearly signposted around the stadium. In a medical emergency, fans should notify the nearest steward to mobilise one of the response teams to your location. There are also a number of defibrillators around the stadium to be used in the event of a cardiac arrest. Our First Aid rooms can also provide a quiet space in the event of a sensory overload for fans.

Away fans will be discouraged from using Kew Bridge station post-match but any that do choose to use this station will have to walk round from Capital Interchange Way and up Lionel Road South to join the same queuing system as for home supporters.

A number of matchday FAQs can be found here.

Please visit our Visiting the Stadium guide for any more information on your visit.  

Away supporters can direct any enquiries regarding their visit to the Supporter Liaison Officer by contacting [email protected].